Return Policy

At Avalon Artificial Intelligence, we strive to provide you with top-quality products. If you’re not completely satisfied with your purchase, we offer a flexible return policy to ensure that your experience with us is smooth and hassle-free. Please review our Return Policy below for detailed information.

Return Eligibility

You may return products within 7 days from the date of purchase, provided they meet the following conditions:

• The product is in its original, unused, and undamaged condition.
• The product is in its original packaging, including any manuals, accessories, and components.
• A valid proof of purchase (receipt or order confirmation) is provided.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products.
• Products marked as final sale or non-returnable at the time of purchase.
• Products that have been opened, used, or damaged after delivery.

Return Process

To initiate a return:

1. Contact Customer Support: Reach out to us at [Insert Email Address] or [Insert Phone Number] within [Insert Number of Days] days of receiving the product.
2. Provide Order Details: Share your order number and reason for return.
3. Return Authorization: We will provide you with a Return Authorization Number (RAN) and return instructions.
4. Package the Product: Pack the product securely in its original packaging, along with a copy of your proof of purchase.
5. Ship the Product: Return the product to the designated address provided by our customer support team. You are responsible for the cost of shipping the returned item unless the return is due to a defective product or shipping error on our part.

 Refund Process

Once we receive the returned product:

• We will inspect it to ensure it meets our return criteria.
• Upon approval, we will process a refund to the original payment method.
• Refunds typically take [Insert Number of Days] business days to be credited to your account.

 Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original product for a refund and place a new order for the desired item.

6. Damaged or Defective Products

If the product arrives damaged or defective:

• Contact us immediately within [Insert Number of Days] days of receiving the product.
• We will guide you through the return process and either replace the defective item or issue a full refund, including shipping charges.

7. Shipping Charges

• Shipping charges for returns are non-refundable unless the return is due to our error (e.g., wrong item sent or damaged product).
• If you receive a defective or incorrect product, we will cover the return shipping costs.

8. Restocking Fee

• A restocking fee of [Insert Percentage or Amount] may apply to returned products that are opened or not in their original condition.

9. Contact Us

For any questions or assistance regarding returns, please contact our customer support team:

• Email:  info@unitedavalon.com
• Phone: +447424077173
• Address: Kemp House, 152-160 City Road, London, EC1V 2NX

Thank you for choosing Avalon Artificial Intelligence. We value your satisfaction and are here to help make your return experience as easy as possible.