Return Policy

At Avalon Artificial Intelligence, we strive to provide you with top-quality products. If you’re not completely satisfied with your purchase, we offer a flexible return policy to ensure that your experience with us is smooth and hassle-free. Please review our Return Policy below for detailed information.

Return Eligibility

If you are a consumer buying online, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason, and a further 14 days to return them to us. Nothing in this policy affects your statutory rights. To help us process your return smoothly, we ask that items are returned in the following condition where possible:

• The product is in its original, unused, and undamaged condition.
• The product is in its original packaging, including any manuals, accessories, and components.
• A valid proof of purchase (receipt or order confirmation) is provided.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products.
• Products marked as final sale or non-returnable at the time of purchase.
• Products that have been opened, used, or damaged after delivery.

Return Process

To initiate a return:

1. Contact Customer Support: Reach out to us at info@unitedavalon.com or +447424077173 within 14 days of receiving the product.
2. Provide Order Details: Share your order number and reason for return.
3. Return Authorization: We will provide you with a Return Authorization Number (RAN) and return instructions.
4. Package the Product: Pack the product securely in its original packaging, along with a copy of your proof of purchase.
5. Ship the Product: Return the product to the designated address provided by our customer support team. You are responsible for the cost of shipping the returned item unless the return is due to a defective product or shipping error on our part.

 Refund Process

Once we receive the returned product:

• We will inspect it to ensure it meets our return criteria.
• Upon approval, we will process a refund to the original payment method.
• Refunds typically take 14 business days to be credited to your account.

 Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original product for a refund and place a new order for the desired item.

6. Damaged or Defective Products

If the product arrives damaged or defective:

• Contact us immediately within 14 days of receiving the product.
• We will guide you through the return process and either replace the defective item or issue a full refund, including shipping charges.

7. Shipping Charges

• Shipping charges for returns are non-refundable unless the return is due to our error (e.g., wrong item sent or damaged product).
• If you receive a defective or incorrect product, we will cover the return shipping costs.

8. Restocking Fee

• For consumer cancellations under your statutory rights, we do not charge a restocking fee. We may only reduce your refund to reflect any diminished value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

9. Contact Us

For any questions or assistance regarding returns, please contact our customer support team:

• Email:  info@unitedavalon.com
• Phone: +447424077173
• Address: 128 City Road, London, United Kingdom, EC1V 2NX

Thank you for choosing Avalon Artificial Intelligence. We value your satisfaction and are here to help make your return experience as easy as possible.