Warranty

At Avalon Artificial Intelligence, we are committed to providing high-quality products backed by reliable warranties. Please read this Warranty Policy carefully to understand your rights and responsibilities regarding the warranty on our products.

Warranty Coverage

• The warranty covers manufacturing defects and malfunctions under normal usage conditions.
• The warranty period for each product is specified at the time of purchase or in the product documentation.
• Accessories and peripherals may have separate warranty periods, as outlined in their documentation.

Exclusions

The warranty does not cover:

• Damages caused by misuse, abuse, accidents, or unauthorized modifications.
• Normal wear and tear, including cosmetic damage like scratches or dents.
• Damages resulting from improper installation or failure to follow product instructions.
• Issues caused by third-party components or accessories not provided by Avalon Artificial Intelligence.

 How to Claim Warranty

To make a warranty claim:

1. Contact our customer support team via info@unitedavalon.com or +447424077173.
2. Provide proof of purchase, including the original receipt or invoice.
3. Describe the issue in detail, including any error messages or symptoms.
4. Ship the product to the designated service center if instructed by our team (shipping costs may apply based on the warranty terms).

Repair or Replacement

• We will, at our discretion, repair or replace the defective product or component.
• If the product cannot be repaired or replaced, we may offer a refund equivalent to the product’s purchase price.
• Replacement parts or products may be new, refurbished, or equivalent to new in performance.

 Transfer of Warranty

• The warranty is non-transferable and applies only to the original purchaser.

Warranty Period

• The warranty period begins from the date of purchase.
• Extensions or modifications to the warranty period are subject to promotional offers or written agreements at the time of purchase.

Disclaimer

• Nothing in this warranty affects your statutory rights as a consumer. If goods are faulty, not as described, or not fit for purpose, you may have legal remedies that this warranty does not limit or exclude.
• This commercial warranty is provided in addition to your statutory rights, not instead of them. Except as required by applicable law, it is provided in place of other warranties, whether express or implied.

 Governing Law

• This Warranty Policy is governed by the laws of England and Wales.
• Any disputes will be resolved in accordance with the laws of England and Wales.

 Contact Us

For warranty-related inquiries or assistance, please contact:

• Email:  info@unitedavalon.com
• Phone: +447424077173
• Address: 128 City Road, London, United Kingdom, EC1V 2NX

Thank you for choosing Avalon Artificial Intelligence. We are dedicated to ensuring your satisfaction with our products and services.